Overview

Returns & Refunds Policy

At From Farm to Vase, we take pride in delivering fresh, quality flowers.

If you have any concerns about your order, please contact us within 3 calendar days after your preferred delivery date selected at checkout. Include your order number, a description of the issue and, where possible, clear photos so we can assess your concern promptly.

We will review your complaint and provide a refund, replacement or other appropriate resolution in accordance with Australian Consumer Law.

As flowers are perishable, we do not offer returns or refunds for change of mind.

The three-day reporting timeframe helps us assess flowers while they are fresh. It does not limit your rights under Australian Consumer Law.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Need help?

Contact us at {email} for questions related to refunds and returns.